Customer Service
Customer Service
At Florelleus, we are committed to providing exceptional customer service. We're here to help with any questions or concerns you may have.
Contact Information
Email: cs@florelleus.com
Response Time: We typically respond within 24 business hours
Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards, debit cards, and other payment methods available at checkout.
Can I modify or cancel my order?
Please contact us immediately if you need to modify or cancel your order. Once an order has been processed and shipped, we cannot make changes.
Shipping & Delivery
How long does shipping take?
Orders are processed within 48 business hours. Standard shipping takes 5-7 business days, expedited shipping takes 2-3 business days, and express shipping takes 1-2 business days.
Do you ship internationally?
We currently ship to the continental United States only. We do not ship to P.O. boxes, APO, or FPO addresses.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email with tracking information.
Returns & Exchanges
What is your return policy?
Please refer to our Return Policy page for detailed information about returns and exchanges.
How do I initiate a return?
Contact our customer service team with your order number and reason for return, and we will guide you through the process.
Product Information
Are your products authentic?
Yes, all products sold at Florelleus are 100% authentic and sourced directly from authorized distributors.
Do you offer product samples?
We offer travel-size versions of select products. Check our product catalog for available options.
Need More Help?
If you can't find the answer to your question, please don't hesitate to reach out to our customer service team. We're here to help make your shopping experience as smooth as possible.